Did you know you can conveniently view your incoming and outgoing messages in RocketLevel? Well, you can; here we will teach you how!
You are able to view your SMS messages in several places within RocketLevel. Here is how you can access your SMS message history.
As soon as you log on to RocketLevel, you will see your Most Recent Messages displayed on the Dashboard.
You have the option of viewing all new messages by clicking the button at the bottom of the Most Recent Messages box.
This will take you to the SMS Log page. Please keep in mind that in the SMS log, you will only be able to see all the text messages received within the last two weeks. You can view the entire history in the contact's profile.
You can also access the SMS log by going to the side menu and viewing the options under Channels. This will bring you to the same SMS log as the one you can access from the Dashboard. Again, this log will display all the messages received in the last two weeks.
If you want to access the entire SMS history for a specific contact, you will need to access the contact's profile.
SMS Contact History
If you want to view all the SMS history for a specific contact, you will need to go to the specific contact's profile and click on the Text Message Logs button located on the side menu.
Once on the Text Message Logs, you will be able to see all the history of incoming and outgoing messages between your company and the contact.
If you need help or have any questions, please let us know, and we'll be more than happy to assist! For more guides, visit our Knowledge Base!